Accounts and dashboard

How can I close my account?

Please contact us at support @ triple-a.io.

Accounts and dashboard

Can I access my account and dashboard from my mobile phone? 

Yes, of course. TripleA dashboard is available on your phone so you can check on your transactions wherever you are,…

Accounts and dashboard

How can I change the language of my dashboard?

For now, the TripleA dashboard is only available in English. Support for other major languages will be available soon.

Accounts and dashboard

Can I refund a client? How can I refund a customer?

Refund can be requested on the TripleA dashboard. If a client asks for a refund, you have the possibility to…

Accounts and dashboard

How can I change the email address associated with my TripleA account and wallet?

This feature is not currently available for security reasons. Your email is your identification on our platform. This is how…

Accounts and dashboard

How to get notified of transactions?

You will be notified of all transactions via email as long as a notifications email is provided on the TripleA…

Accounts and dashboard

I haven’t received my account activation email. What should I do?

Please check your spam and junk folders. If you don’t find the email, try requesting for it once more. If…

Accounts and dashboard

I don’t have a wallet, should I create one?

You will need to create either a TripleA wallet or have an existing bitcoin wallet (See supported wallets). If you…

Accounts and dashboardGeneral questions

Which information do I need to provide in order to validate my account?

To unlock full functionalities of TripleA, we will need certain documents and information i.e. proof of identity, proof of address.…

Accounts and dashboardGeneral questions
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